Privacy Policy | Aeiforia Pay

Information We Collect

We collect the following categories of information:

Account information: full name, phone number, email address.
Identity verification (KYC) documents: national ID, passport, or driver's license, submitted during account verification.
Transaction data: deposits, withdrawals, transfers, and payment history.
Device and usage data: app version and general usage patterns, for security and improvement purposes.

How We Use Your Information

To create and secure your account.
To verify your identity as required by financial regulations.
To process deposits, withdrawals, and transfers.
To detect and prevent fraud.
To provide customer support.
To improve the Aeiforia Pay experience.

KYC & Identity Verification Data

Identity documents you submit are stored securely and used solely for identity verification as required by applicable financial regulations. These documents are never sold, shared with advertisers, or used for any purpose beyond verification and regulatory compliance.

Data Sharing With Payment Partners

To process deposits, withdrawals, and payments, we share necessary transaction data with our licensed payment partners (such as mobile money providers and payment processors). We do not sell your personal data to third parties for marketing purposes.

For USD deposits, we also process payments through PayPal. When you use PayPal to fund your wallet, PayPal receives the information necessary to process that payment (such as the amount and your PayPal account details). We do not share your KYC documents or full transaction history with PayPal beyond what's needed to process that specific deposit.

AI Features & OpenAI

Our AI Financial Coach and AI Financial Insight features are powered by OpenAI. When you chat with the AI Coach, your messages are processed by OpenAI's API to generate responses. To provide personalized financial insights (such as spending comparisons or savings trends), we also share summarized transaction patterns, such as percentage changes in spending or savings by category, with OpenAI. We do not share your raw transaction line items, full account numbers, wallet balance in full detail beyond what's needed for the insight shown, or KYC documents with OpenAI.

Data Security

We use industry-standard security practices, including encrypted data storage and strict access controls, to protect your information. However, no system is completely secure, and we encourage you to also protect your own account credentials and PIN.

Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to our regulatory obligations to retain certain financial records. To exercise these rights, contact us using the details below.

Data Retention

We retain your data for as long as your account is active, and for a period afterward as required by applicable financial recordkeeping regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email.

Contact Us

If you have questions about this Privacy Policy, reach us through our Contact Us page or email start@aeiforiatech.io.